Technician appointment for new dsl with dtservice.net

[AS1210]

Hi,

I ordered a new vodafone dsl for postcode 13053 to be started from 1st april. I have not received any router yet. Also MSM who are supposed to setup an appointment for technician say that they cannot provide service and we need to contact dtservice.net for the technician. When we contacted dtservice.net, they informed that they have not received activation request from Vodafone yet and cannot do anything.

Vodafone customer care ask me to contact msm again and say they cannot help. 

Request you to please provide a solution about what to do or who to contact. 

Edit: Thread moved to the correct board.

[Andre]

Hey As1210,
i'm sorry that we could not deliver a working landline yet.
Since you've posted in the the dsl board , i have never heard of dtservice.net . Is it possible that you've ordered internet via cable? Could you please post the excact name of your tariff?

Cheers,
Andre

[AS1210]

Hi @Andre 

Thank you so much for replying. The name of tariff is 'red internet and phone 250 cable'.

I think you are right. It is cable not dsl. But can someone still help me with this. I am unable to reach English speaking vodafone customer care and unable to visit Vodafone shop due to corona lockdown.

Any help would be really appreciated. 🙏

[AS1210]

Hi @Andre ,

do you have any update, or can you redirect me to someone who can help me the earliest. I cannot call customer care as I dont speak German 😞 . Please help

[Wallace]

Hi AS1210,

I like to look at everything. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[AS1210]

Hi @Wallace ,

I have send you all customer data in a private message.

Thanks 

[Claudia]

Hello AS1210,

unfortunately, I've got bad news :(. The installation technician found out that we cannot offer you a cable access at this address. The contract will be cancelled by the colleagues when they handle the technicians response.

Kind regards,

Claudia