TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
am 09.03.2018 00:22 - zuletzt bearbeitet am 09.03.2018 15:15 von Anett
Hello!
I am using tarif for 200 MBits and I can get this speed only during late nights. I checked my router, drivers, adjusted router to use channels which nobody around me uses. So in the end at night (I guess it is rush hour) I get speed of 1-2 MBits and later at night around 100. So how can it be fixed because the actual speed is 100 time smaller than supposed.
Best,
Muldashev
Edit: Contribution pushed into the matching board
Gelöst! Gehe zu Lösung.
am 14.03.2018 12:03
Hi Muldashev,
Thanks for your private message.
I have found out that the degree of capacity utilization in your area is fairly high at certain times. That's why our technicians are extending the lines. They should be finished by the end of April.
If you are okay with that I will give you a discount.
Kind regards,
Sebastian
am 13.03.2018 09:01
Hi Muldashev,
There seems to be something wrong.
Please send me your full name, address and customer ID via a private message. After that I will check your connection.
Kind regards,
Sebastian
am 14.03.2018 12:03
Hi Muldashev,
Thanks for your private message.
I have found out that the degree of capacity utilization in your area is fairly high at certain times. That's why our technicians are extending the lines. They should be finished by the end of April.
If you are okay with that I will give you a discount.
Kind regards,
Sebastian
am 15.03.2018 01:30
Hi Sebastian,
thank you for reply. If it is to be finished in next month I agree.
Best regards,
Muldashev
am 19.03.2018 16:30
Hi Muldashev,
Okay, the discount will appear on your bill for April.
Kind regards,
Sebastian