Regarding Vodafone Cable not working

[Krupesh]

Hello Vodafone Community

I need urgent help to fix internet in my house. It is not working since I moved into my new apartment. 

Now how can we ask vodafone technician to urgently come to my house and fix the problem?

I tried calling 0800526625 but no luck. 

My details are follow:

***

Also my kundensnummer is *****. I hope someone from Vodafone can call me. 

Its been 4 days and I cant contact vodafone. Please I ask someone from Vodafone to call me at ******* since I am in a lot of stress regarding vodafone internet. 

Thanks

Krupesh

Edit: please do not post personal information publicly. Customer number and address deleted

[Claudia]

Hello Krupesh,

did you inform us about your move to the new flat? Please send me a private message that includes your customer number, date of birth and both the old address and the new. Answer again in this thread afterwards.

Kind regards,

Claudia

[Claudia]

Hello Krupesh,

if I get this right a technician should have checked the building and found that it is rather difficult to build a new connection from the house connection to your flat. The extra expenses that will occur for this need to be approved, the application for that was made today. So we will need to wait for the decision now.

Kind regards,

Claudia