Problem with Kabel Internet ( Suddenly not working )

[YF36]

Hello, 

It is not working. 

For 3 days now I will not be able to solve the problem occassionally. 

Please help to resolve this problem. I could provide the customer number if needed. 

Thank you

Which product do you have? (eg Internet + Telephone 32) -> 100Mbps cable

Which modem / router do you use?  (eg Hitron) -> Hitron

Do you use a loan device or do you have your own device? -> Loan

Which error occurs? (Speed ​​too slow, website unavailable, etc.) -> No connection

Which browser do you normally use? (eg Firefox) -> Chrome

Which operating system do you have on your computer? (eg Windows) -> Windows

Start and duration of the disturbance   (early April, permanent) -> 7/9/2018

[YF36]

Hello, 

It is not working suddenly on 7/9/2018

For 3 days I was restarting the modem just to see if its working again but nothing seem to work

Please help to resolve this problem. I could provide the customer number if needed. 

Thank you

Which product do you have? (eg Internet + Telephone 32) -> 100Mbps cable

Which modem / router do you use?  (eg Hitron) -> Hitron

Do you use a loan device or do you have your own device? -> Loan

Which error occurs? (Speed ​​too slow, website unavailable, etc.) -> No connection

Which browser do you normally use? (eg Firefox) -> Chrome

Which operating system do you have on your computer? (eg Windows) -> Windows

Start and duration of the disturbance   (early April, permanent) -> 7/9/2018

[Tobias · Accepted solution]

Hi @YF36,

that doesn't sound so good, sorry 😞 I would like to have a look at the connection to be able to clarify everything further, can you please send me your customer data (customer number, name, address) via private message?

Then let me know briefly in the article when you have sent the data, thank you! 🙂

LG

Tobias

[YF36]

Hello Tobias, 

Thank you for your reply I gave a call to vodafone and they had the connection checked. Turn it out to be a problem outside the house and now everything is okay. 

Thank you

[Tobias]

Hi @YF36,

thanks for that feedback! Im gonna close this thread for now, in case you got another problem just open a new thread.

Regards

Tobias