Poor connection

[OlegOleg]

Hello

I have contract Red Internet & Phone 400 Cable and starting from this year I have really bad connection in Leipzig (04229). Every 1-2 hours during the day I have disconnect from Internet for 1-2 minutes. 

Plus starting from August you will double the price. I don't want to pay for such a bad service so I want to close my contract. How can I do it?

Thank you

[ERFD]

Hello, OlegOleg,

by writing a cancellation or reporting a malfunction and we'll see where the problem is.

Best regards Fred

[OlegOleg]

Thank you for your response.

Where can I get cancelation form?

And one more question: in my contract I see info that I can change my tariff to, for example, Red Internet & Phone 32 Cable after first year but I don't see this option in my account (https://kabel.vodafone.de/meinkabel/vertraege/tarifwechsel). Here I see Red Internet & Phone500 Cable and 1000 Cable only. My question is: why?

Thanks

[ERFD]

Hello, OlegOleg,

here you come to this form. This is not in English.

https://kabel.vodafone.de/kontakt

It is not possible to upgrade to 32MBit/s because this contract no longer exists.

Best regards Fred

[OlegOleg]

Hello

Connection still very unstable: every two-three hours we have a disconnect for few minutes (and it started this year).

Location: 04229, Leipzig

Please do something with that.

Thank you

[Wallace]

Hi Oleg,

A technician must check the connection on site, as a few values are outside the norm, timeouts and frequency changes occur. Do you agree with a technician and can you provide access to the house system?

Regards

Wallace

[OlegOleg]

Yes, I am agree but it happens very randomly and I am not sure that technician can check it without sitting up all day and checking. Plus, for example, today there is no disconnection from morning till now.

Somedays it happens every few hours but somedays only 1-2 times per whole day.

[Tobias]

Hi @OlegOleg,

I've got you a appointment for you, the colleagues should contact you 🙂

Regards

Tobias

[OlegOleg]

I hope this technician is free?

[Manu]

Hi OlegOleg,

yes, the technician service is free of charge for you.

You have already arranged an appointment. I keep my fingers crossed that everything will work out.

Best Regards, Manu