No internet, frequent disconnects

[NoNetMuchSad]

My internet disconnects frequently throughout the day. I have to restart the router many times a day, It works again for a few minutes and then gone again. I have also noticed thatat sharp 10.30 PM and i have to get up and restart the router again. 

It happens on all devices and is only resolved by restarting the router, but many times not even then. 

Im writing this on my mobile as im waiting for the net to disconnect

One more issue: I cannot make any voip calls on whatsapp, or duo or facetime also. This is impacting me everyday a lot. 

I am not able to work from home because of this, the frequent disconnects causes my citrix connection to work to crash. Please help. 

Edit: Moved from Störungsmeldungen Kabel to DSL

[Michi]

Hi NoNetMuchSad,

welcome to the Vodafone community.

I'm sorry that you have restrictions.

Have you ever contacted the hotline? Is there already a trouble ticket?   

Best regards,

Michi

[NoNetMuchSad]

Yes, they directed me to this forum. Unfortunately your hotline does not support English and my German isn’t good enough to get past the IVR to reach a agent. Even now my internet is off and the res light on the router is blinking. It’s getting to be a huge impact for me now, I’m recharging my data pack on the phone a lot
Please call me at xxx if needed

Edit: Please do not post presonal data in a public forum. If needed moderators will ask for a private message.

[NoNetMuchSad]

I meant red light. The red light on the router is blinking. No net much sad, send help. 😞

[NoNetMuchSad]

Here is the ticket number, I think -
RE:Produkt- & Vertragsdetails - Internet - Geschwindigkeit / Bandbreite [T201904120025S010Z62600681]

[Jens-K]

Hi NoNetMuchSad,

this is not a DSL ticket number.

Which tariff and modem are you using?

Is it a cable connection (multimedia socket) or DSL connection (phone socket)?

Regards,

Jens

[NoNetMuchSad]

It’s a Vodafone wireless router with the Vodafone symbol on top. And I have a cable connection
I have been without internet for 5 hrs today this is extremely frustrating
Can you please help. I’m not able to get to a agent as well

[NoNetMuchSad]

I should have red 500 kabel mbits down. What does that matter if I have no internet at all.

[Claudia]

Hello NoNetMuchSad,

I'd like to have a look at your connection, so please send me your details (address, customer number and date of birth) via private message. Write a short reply here in this thread after you sent the PM.

Kind regards

Claudia

[Claudia]

Hello NoNetMuchSad,

you wrote in your PM that the net connection works fine now but you still have troubles with VOIP calls. I assume you want to use Skype, Discord or a similar service? What exactly doesn't work there, are there disconnects or something else? Could you send us a tracert or Pingplotter where you tried to reach the affected service?

Kind regards

Claudia