No internet connection

[Dunnings]

I have had no internet connection at my home since wednesday. After calling support, they told me to post here in order to arrange for a technician to come and check the wiring. I had the same problem a few months ago and it was caused by the workmen disconnecting the internet while working in the empty apartment below mine.

Please could somebody help me arrange a technician to come and fix the problem? I work from home and having 3 days without internet is not acceptable. Please let me know what additional details you need in order to fix the problem.

[reneromann]

If there is work going on in the appartments below, then it'd be up to the technicians/workmen there fix the problem.

I'm afraid that if Vodafone sends you a technician and that technician analyzes the problem to be caused by such work, then it might be that you would have to pay for the technician.