No internet connection. Led "internet" slowly blinking red on the router.

[NikolaiPopov]

Hello,

In the beginning of the week we received our starter package for cabel internet. We followed instructions and installed the router TG3442DE. I didn't work. The "Internet" led on the router slowly blinking with red light and we don't have an internet connection. I wasn't able to reach an English speaking support and at this point I feel lost.

In addition today I received SMS message from Vodafone:

Lieber Vodafone-Kunde, installieren Sie bitte in den nächsten 5 Tagen Ihren Kabel-Router. Damit aktivieren Sie Ihren Anschluss. Den Kabel-Router und eine Anleitung zur Installation finden Sie im Starter-Paket. Das haben Sie schon von uns bekommen. Freundliche Grñüe, Ihr Vodafone-Team

I guess I have only 5 days left to solve the problem.

I would appreciate any advice or help!

Thank you!

Edit: Moved Thread to a better fitting board.

[pRo-Marco]

Hi NikolaiPopov,

don't panic I will send a technician to finish the installation. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco