No Internet from July 15 to August 9th

[TJozwicki]

My name is Tomasz Jozwicki Kundennummer ***. There was a fire in my building which cause Internet/TV outage from July 15 to August 9th. I was told I will be refund for this period of time. Ticket for the Stoerung was open ***. 
Please, let me know if there is anything else you need from me.

Edit: @TJozwicki  Deleted your personal data and moved to thr right board. Best regards Tina

[Claudia]

Hello TJozwicki,

to check this I will need your customer number, address and date of birth. Send me those details via private message and answer again in this thread.

Kind regards,

Claudia

[Claudia]

Hello TJozwicki,

I still need your address. Reply in this thread after you sent it via PM.

Kind regards,

Claudia

[ERFD]

Hello, TJozwicki,

in the meantime the colleagues have exchanged the cable router for you. Has this brought anything?

Best regards Fred

[TJozwicki]

pfalzring 51 bobenhaim-roxheim

[TJozwicki]

yes, the internet speed improved. Thank you

[Martin59]

Hello TJozwicki,

I've just created a credit for the entire monthly contribution.

Due to the processing time, it may happen that the credit note appears on the next but one invoice.

Best Regards Martin