Kabel internet complain

[Khorshed]

Good day,
Today the Vodafone Technician came to my Hause in order to fix/repair the internet connection. (The internet is still super slow)

Therefore, the technician asked me to pay him 20€ so he could replace the socket on the wall, so I paid him as I trusted that the technician came from your side. However, I told the Vodafone salesman about it and he said that any repairs are free of costs.

Your advice is highly appreciated!!

Best regards
Sama Salman

[Moni_GK]

Hello Khorshed,

the technician is usually free of charge. Did you get a receipt?

I would like to check the whole thing. Please send me a PM with your customer data (name, address, customer number and date of birth).

Please contact me again when you have sent me the data.

Best regards

Moni