Internet bulb flashing red on router!

[SaraOsama]

Hello!
So today i recieved my vodafone router. I followed the online video and set it up. The internet bulb has been flashing red since then (2 hours ago) and the internet is not working! On the router page, it says "docsis is offline".
The customer service line answers in German and my German isn't very good. How do i fix this? 

[Tina]

Hello SaraOsama,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name
date of birth
address
customer number

Please reply here when you have sent the private message.

Best regards

Tina

[SaraOsama]

Sent you a private message! 🙂 

[Tina]

Hello SaraOsama,

thanks for your pn. Can you please perform a factory reset on the cable router?

Best regards

Tina

[SaraOsama]

Hey,

i did the factory reset and it's still the same.

[Tina]

You checked the wiring? The cable route is plugged into the multimedia socket? If yes, a technician has to take over the installation. I order him for you. He contacts you by phone for an appointment.

Best regards

Tina

[SaraOsama]

Yes, everything is connected. 

I'll pm you now the number where the technician can contact me for an appointment. 

[Tina]

I've ordered a technician. He'll get back to you.

Best regards

Tina