Home internet stops working

[SikPanda]

Hello,

internet stops working 10 times or more a day. It shows on the router that it's working but it's not.  We tried to restart it, unplug it and plug it back in, but it still stops working all the time ... No one speaks english on the phone, so how can I get help here? 

[Martin59]

Hello SikPanda,

please answer the open questions from the Link  once, so that we get a rough overview.

Best regards, Martin