Extremly low speed

[Vsevolozhskiy]

to whom it may concern

According to the contract download speed should be up to 500 mb/s, upload speed up to 50. 

Actual speed never exceeds 10-15 mb/s (from the very start of contract in March). 

Please take care.

Many thanks in advance.

[SebastianSe]

Hi Vsevolozhskiy,

I would like to take a look at this.

Are you connected via wifi or cable? Where do you live (zip code)?

Kind regards,

Sebastian

[Vsevolozhskiy]

Thank you, Sebastian.

We have both (Smart TV via cable and other devices via wifi).

My zip code is 01069

Hope this problem will be solved soon.

Thanks again.

Sergei

[Vsevolozhskiy]

Morning!

What next should I do? 

When is it posiible to solve that problem?

Thanks

BR,

Sergei

[pRo-Marco]

Hi Sergei,

Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Vsevolozhskiy]

Hello!

I sent you all needed information just several minutes ago. Please check. 

BR,

Sergei

[Vsevolozhskiy]

Hi once again!

So, what's next step to solve the problem? 

BR,

Sergei

[SebastianSe]

Hi Sergei,

I have informed a technican. He will call you soon to arrange an appointment. There seems to be something wrong with your connection. Please keep us updated.

Kind regards,

Sebastian