EasyBox 804 disconnects on upload

[Wurtz]

Whenever I try to upload anything my router I have from you (EasyBox 804) disconnects me from Internet.

It's easiest to reproduce when I go to speedtest.net and click "go", Ping and Download will pass, but it stops at Upload:

Event Log output from easy.box UI:

Date Time Log Details Category
03.07.2018 23:08:48 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.63, device: ppp6 WAN
03.07.2018 23:07:05 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:05:35 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.113, device: ppp6 WAN
03.07.2018 23:03:46 WAN disconnected, WAN type: WAN PTM over DSL, service type: data, device: ppp6 WAN
03.07.2018 23:01:04 WAN connected, WAN type: WAN PTM over DSL, service type: data, IP: 2.205.69.3, device: ppp6 WAN

As you can see WAN disconnects every time. Today it disconnects, but yesterday the router was completely restarting itself when I tried to upload. Something is very wrong with this router.

[Kira]

Hi Wurtz,

you got a disturbance-ticket.

The interruptions are currently gone, can you now identify further problems with your easybox?

Kind regards,

Kira

[Wurtz]

So if the technicians couldn't find any problems on the line how can someone confirm that my router is faulty? Can I receive a new router in this case? Router which works 50% of the time is as bad as one that doesn't work at all and should be replaced as well.

It doesn't matter if I don't have interruptions now for 12h (in fact it disconnected me once), because most probably I will have them again in the weekend. It's a recurring problem since April. If I don't have any interruptions for one-two months then we can say that issue is solved.

Instead of creating new tickets someone needs to diagnose the router, because currently all these symptomps lead me to believe that the router is faulty, but I don't understand how could it suddenly start breaking if I haven't started using other devices, touched router's config or its firmware? Has Vodafone changed anything on my router remotely?

[Wurtz]

And it's down again. No Internet connection.

[Gelöschter User]

Which firmware version is installed on the easybox actually?

[Wurtz]

The latest firmware, CIS804-03.04

[Gelöschter User]

Thats ok.

Habe you ever made a factory reset on the easy box (without restoring the backup afterwards) ?

[Wurtz]

Not through UI, but physically with a needle, but it never helped.

It's weird that it breaks randomly, this router has a known issue with broadcasting on 2.4GHz (they were supposed to fix it new firmware, but it was not released yet) so sometimes 2.4 GHz doesn't work at all, or it works, but upload through 2.4 GHz is disconnecting the router from WAN, but on other days I'm being disconnected even if I'm using 5Ghz, or a cable.

[Gelöschter User]

Is it possible to try another router? If not, is there any Vodafone Shop nearby where you can rent one temporarely for testing purposses.?

[Wurtz]

Ok, I will make a visit at Vodafone point if it breaks again. But will they lend me a new router just because I say I believe my old router is faulty?