DSL - no technician, no connection!

[PamelaP]

Hi everyone,

I hope there's someone who can help me because I'm losing my mind! 

I had an appointment for the installation of the DSL-line two days ago but nobody came. I tried to contact the customer service via chat/WhatsApp/Facebook and basically, they told me that sometimes the technician doesn't need to come into the apartment so I tried to install the router following the instructions, but the led is still blinking. I went to a Vodafone shop yesterday and the guy called the customer service for me since I don't speak german. He told me that everything was fine and that I should try one more time with the installation. And guess what? The router is permanently blinking.

On Facebook, someone answered me asking my phone number to open a "technical ticket" but as you can imagine I'm still waiting. 

I'm so disappointed and tired, I need this DSL line because I'm working at home! 

Any suggestion is highly appreciated. 

Have a nice evening,

Pamela

[Jens-K]

Hi PamelaP,

I'm sorry that you can not use your DSL connection yet.

On our social media channels it takes some time until we can answer due to a lot of messages.

I assume that my colleagues already got back to you and opened a technical ticket.

If not, you can send a private message to me. I need your name, customer number and mobile phone number.

Regards,

Jens