am 04.11.2018 20:46
Störung der Kabel-Internet-Dienste
Gelöst! Gehe zu Lösung.
13.11.2018 15:32 - bearbeitet 13.11.2018 15:32
I recived new Easybox 804 router yesterday, and it looks like everything works fine now!
It looks like my old easybox was broken and that's why I was losing DSL sync every 15 minutes.
Thank you for your help! 🙂
am 05.11.2018 11:17
Hi exepowered,
I'm sorry that your DSL connection doesn't work as it used to.
If a technical ticket is still open my colleagues get back to you via phone or SMS.
I assume that another appointment with the Telekom technician will be necessary.
Please get back to us via phone, if my colleagues ask you to. Thank you.
Regards,
Jens
am 05.11.2018 11:36
am 05.11.2018 13:56
Now I see in myvodafone panel that my ticket is closed, so they propably won't call me again...
What should I do now?
Calling the hotline and getting through complete process again, to get contacted with the right technican is a bit pointless for now, they won't help me on a hotline for sure...
I need to be contacted with an specialist technican in this stage of problem, best directly.
Can you help me skip the ,,hotline process" and contact me with an specialist or take my ticket on your own?
am 05.11.2018 15:05
Hi exepowered,
I'm not a technician. If you send me a private message by clicking my avatar -> Diesem Benutzer eine private Nachricht senden I can open the ticket again.
I need your name and customer number.
Regards,
Jens
13.11.2018 15:32 - bearbeitet 13.11.2018 15:32
I recived new Easybox 804 router yesterday, and it looks like everything works fine now!
It looks like my old easybox was broken and that's why I was losing DSL sync every 15 minutes.
Thank you for your help! 🙂
am 14.11.2018 14:33
Hi exepowered,
thanks for your reply.
I'm glad the issue could be solved.
I close this thread
Regards,
Jens