Cable internet restarting multiple times.

[Amill2880]

Hello,

Sorry this is in English, I do not speak German.  When my internet works, it works great. I am very happy with it. However, multiple times throughout the day the internet will stop working and the router will reset. I have a rented Vodafone router that I thought was the problem so I bought a new router. My new router, Fritz 6591, is doing the same exact thing. The internet will shut down and then the modem will restart. I have the Red Internet and Phone 1000 Cable. I am directly connected by LAN to the modem. I am on Windows using the Chrome browser. It happens randomly throughout the day, multiple times. The fault hotline wasnt able to help me because they do not speak english. I am hoping I can find someone who speaks english to assist me. Thanks.

[Amill2880]

[crazycusti]

Hello,

can you upload a screenshot of your cable information?

on my box is:

Internet -> Kabel-Informationen -> Kanäle

i assume the translation is:

Internet -> cable information -> channels

i uploaded a picture for a example

vvvvvvv

[Amill2880]

[crazycusti]

you have many correctable errors on 602MHz, usually this is not a problem. the rest looks good.

friends told me, they cable-modems resets when too many errors arrived in a short time.

602MHz sounds like a DVB-T2 television channel or something comparable. A defective cable or wrong installed f-connectors can be a failure.

Check your coax cable between antenna socket and cable modem, try another cable. 

[Amill2880]

At this point I have tried 2 different routers and 2 different cables. Both of them are having the same problems. It doesn't seem like something I can directly fix. I wish it was though it would make my life a lot easier.

[Amill2880]

[Amill2880]

[Amill2880]

[Amill2880]