Amost the worst experience I had

[IgorDrozdov]

I had problems with Vodafone router. I reported issue to online service, they were not able to help me as my problem is regarding technical service. Instead online service gave me a technical service number, which has automatic german reply with no possibility to switch it to english. After numerous tries to contact real people, 2-3 technical specialists were not able to speak english. I tried my best to explain in german that I need an appointment with master to see what are the problems I have with my router, but contact persons were not interested in making appointment for me unfortunately.
Then I decided to report issue to WhatsApp bot which 90% of time doesn't work and replies to me after a day or something. Fortunately I was able to report issue and after several days I received call, but didn't have time to respond as call lasts only 1-2 seconds and I had time just to take my phone and see then someone is calling. For me it's clearly call to mark that you called me, but I didn't respond. No one contacts me since that.

So not at all satisfied

Mod Edit: @IgorDrozdov Moved from "Feedback" to the right board.

[Seb4sti4n]

Hello @IgorDrozdov,

thanks a lot for your feedback. Only through this can we put the process to the test.

In order to be able to assign this better: Was it Internet via DSL or cable?

Best Regards

Sebastian

[IgorDrozdov]

I don't know. My Kunden-Nr. ****

Deleted private data, MS

[Tobias]

Hey,

I'd be happy to take a look at the connection 🙂 Do you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[IgorDrozdov]

Hi!

Message has been sent

[Tobias]

Hey,

i want to have this checked by a technician, can you send me your phone number where an appointment can be made via private message? Im sorry to cant help you directly ;/

Regards

Tobias

[IgorDrozdov]

Phone number has been sent

[Moni_GK]

Hello Igor Drozdov,

the technician is assigned. The colleague will call you to make an appointment.

Kind regards

Moni

[IgorDrozdov]

Hello again.

So basically the master came to fix something, but didn't even enter the house just said that he fixed something outside. And today the initial problem happened again, twice during the day I lost my wi-fi connection(See attached message)

Could you help here please?

[Moni_GK]

Hello, Igor Drozdov,

yesterday there was an increase in line errors. But these are no longer present. Has it calmed down again?

Best regards

Moni