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No english support and extremely rude customer support representatives
imfrhn
Daten-Fan
Daten-Fan

Vodafone Germany has the worst customer support I have ever experienced. No support in english language. I am trying to fix my router issues for weeks now. Everytime a call, they speak only german and tell me that there is no support in english.
On my last call, the vodafone representative was extremely rude to me and shouted on me. Worst experience ever.
I cannot believe that a big company like vodafone have the worst customer support. I have vodafone internet and two vodafone sims. I will cancel the contracts as soon as possible and move to another company.

 

So does any one know the solution on how to handle this issue?

 

 Thank you

2 Antworten 2
reneromann
SuperUser
SuperUser

What do you expect - you signed a contract with sole contractual language is German and thus sole support language is also German!

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!