400 Mbps - Not even close

[TroubledVoda]

I dont speak Deutsche and hence i have to ask this on forum. 

My 2 yearly contract is almost halfway, and so is the internet speed offered. Today the download speed *piep* at 60 MBPS despite several times restarting the router 

This gives me 2 options to offer VODAFONE:
1) Either they offer me the same plan at current rates i.e Euro 19.99 / month from month 13th 
2) Allow me to make a new contract with Vodafone Kabel Deutschland at new rates without disrupting my service. 

Please advise how do i communicate the same to Vodafone care. It is a mess that thet cant speak in English !!

Edit: @TroubledVoda Post move in to the right Board

[SebastianSe]

Hello TroubledVoda,

There seems to be something wrong.

Please send me your full name, address and customer ID via a private message. After that I will check your connection.

Kind regards,

Sebastian