How do I cancel the WLAN-Option

[jphidalgo]

Hi all,

Apologies for addresing the board in english, but my german would not allow me to get far.

Some months ago I managed to get my own cable-router working in my connection and no longer use Vodafone provided one.

Of course that means that the WLAN option in the contract is now useless and I would like to have it removed, but I see no way to do it from the customer portal.

This was already addressed in WLAN-Option Tarifwechsel , but the solution there was to contact Vodafone hotline... which conflicts with my language abilities 😞

Is there any posibility to address this through the forum? I am in no hurry and I see moderators are very helpful around here in bridging with Vodafone back office...

Thanks in advance.

Regards

Juan Pedro

Edit: thread titel changed.

[Tina]

Hello jphidalgo,

welcome to our community. Nice to see you.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards

Best regards

Tina

[jphidalgo]

Hi Tina,

Thanks for the response.

Private message sent.

Best regards,

Juan Pedro

[Tina · Accepted solution]

Hello jphidalgo,

thank you for your message. You will receive the cancellation confirmation within the next days by post.

Have you other questions.

Best regards

Tina

[jphidalgo]

Hi there,

Received already, thanks a lot for the support.

Regards,

JP

[Stephan]

Hi jphidalgo,

you're welcome.

I'll now close here. For further question, feel free to open a new thread here in the Community.

Regards

Stephan