Vodafone Kabel connection activation

[vinayxbox]

Hello My name is Vinay.

I have opted for Vodafone cable connection.

My activation date was 5/12/18 and I got the router package on 6th.

I have connected it to the optical fiber but it is not getting activated.

I tried calling technical service desk but I am new to Germany so I do not understand German

I am unable to find my activation code for registration

Above that, even my e-mail and phone number is not registered with Vodafone.

My customer number is ***.

My email id is ***.

My phone number is +49***.

I want Vodafone to help me in activating this connection.

Edit: Customer data replaced by ***.

[vinayxbox]

I am hoping somebody out there help me with this fiasco.

[vinayxbox]

I checked the package I received again and in for contact information I received 2 pages one is completely blank. The other one is just mentioning where to look for the installation video. This pages contain 2 numbers Kundennunmer and Vertragsnummer but no mention of Aktivierungscode.

I am simply clueless about the whole issue now .

[Moni_GK]

Hello vinayxbox,

I'd love to take a look at that for you. Please send me a private message with your name, customer number, address and date of birth.

Please let me know when you have sent the data.

Best regards

Moni

[vinayxbox]

Hello Moni,

I have sent you a private message with all the details you requested,

Kindly look into this.

Regards,
Vinayxbox

[pRo-Marco]

Hi vinayxbox,

a technician will visit your home ti install the connection an 21.12. between 3pm and 6pm

Kind regards

Marco