Terminate GigaTV

[Evleo]

Hello,

In December I went to a shop to setup a kabel connection. The contract was setup and everything was ok.

However the sales person at the store apparently signed me up for GigaTV which I did not want, ask for or signed any contract for. I sent a cancellation email but it was unfortunately declined. So I now have a service I will never use or signed for.

How can I terminate this so that it is not auto-renewed after the year finishes? I would like to send the termination notice as soon as possible to not need to deal with this again later this year.

Thanks for your help.

[Stephan]

Hi Evleo,

there's no TV package but just an internet contract in your customer account.

Regards

Stephan

[Evleo]

Hi Stephan,

Thanks for helping. Actually there is a giga tv associated with my customer account as I see it in the portal. However I cannot find any way on the portal to send a termination. Maybe it isnt visible as I havent ever used it? I can share more information in a private message if that would help.

thanks.

[Tina]

Hello Evleo,

I found another customer number. I will send it to you by PN. There you have GigaTV since december 2019 and since 3rd of april 2020 also internet & phone. Your first name is misspelled.

Best regards

Tina

[Tina · Accepted solution]

Hello Evleo,

I took care of the cancellation. You'll receive confirmation separately.

Best regards

Tina

[Evleo]

All received. Thank you for the support.