Technician service charge - Kabel Deutschland

[Dash_Mohan]

Technical customer service,

Vodafone cable Germany

Please find the attached letter. I have explained everything there. 

Yours truly,

Pyaree Mohan Dash

[ERFD]

Hello Dash_Mohan,

you can send me your customer number and address by private message. I'll look at the orders and see what I can do for you in terms of the package.

Greeting Fred

[Jens]

Hello Dash_Mohan,

we've sent you to both technician appointments some text-message.

And you were told to be at home, otherwise it will be charged.

Of course it's in German, but you could have picked a translator.

So we can't refund you the money. Sorry.

Regards

Jens

[Dash_Mohan]

Please find the request letter attached.

[Manu]

Hi Pyaree,

as Jens told you, there's nothing we can do for you. You've been informed of the dates. Therefore, we cannot re-credit the amount.

Best Regards, Manu

[Dash_Mohan]

Yes, I agree that I was informed about the dates and timings, but it on 07.05.2018, no one called ( the technician did called on 16.01.2018, how am I supposed to know if that's not how you approach an appointment).

And, as stated in rules, if WiFi not working properly, then I don't get charged, then why on 07.05.2018 am I charged?

On, 15.05.18, I called the customer service to change timings, he said, and I quote " We don't support in English" and when I asked the number of technicina, he gave me a voice over phone number and the technician called in private number (he didn't understand English) and as I said I have limited knowledge in German.

I have already said, all this was a pure communication problem, still you don't believe me. Please check your records.

It was not working on 07.05.2018, that's why I booked another appointment.

Try to understand, 

Mohan 

[Dash_Mohan]

Ohh my god, whatever I type here, it's all changed, meaning changed, what's happening?

[SebastianSe]

Hello Mohan,

What exactly has changed? I don't understand what you mean. If you want to address this issue at another level feel free to contact our complaint management (Vodafone Kabel Deutschland Beschwerdemanagement, 99116 Erfurt).

Kind regards,

Sebastian