TV contract that was never order

[Jose458763]

Hello

I was charge 180 euros for a service I never order

Need to have this money refund 

Can you please help 

[Thomas]

Hi Jose458763,

the credit note is issued automatically with the next invoice.

Regards

Thomas

[Jose458763]

Hello Thomas

Thanks for the info I will wait  inform here when money has been fully refunded come next payment.

Thanks for your help

[Thomas]

Hi Jose458763,

okay, we'll wait for your feedback.

Regards

Thomas

[Jose458763]

Hello so far no money back in my account !

[Thomas]

Hi Jose458763,

the reimbursement is stored in the system and takes place with the next billing period.

Regards

Thomas