TV connection given forcefully

[Krishnaupandey]

Hello,

I have a Vodafone WLAN connection from April 2018 under address xxx 93051 Regensburg, Germany. After which I changed my residence to xxx 93047 Regensburg, Germany on 1st September 2018. I have requested the transfer of my WLAN connection from Vodafone store (xxx 93047 Regensburg), the executive there I have a TV or not. In lack of knowledge, I agree with him for the connection as I required WLAN connection. I do not have a TV or phone connection at my address. Recently I got a bill for Giga TV, TV connection and HD Premium connection. After getting the bill, I went to another Vodafone store where the executive told me I do not need a TV connection at my address to use WLAN. TV connection and all other TV related services for me, I just need the WLAN service I had in my old contract.

Thank you for your understanding and cooperation.

Kind regards,

Krishna P.

User Number: xxx

Old User Number: xxx

Edit: Personal data deleted. Thread moved from DSL to Kabel.

[Thomas]

Hi Krishnaupandey,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Thomas]

Hi Krishnaupandey,

the old contract is terminated. If you do not want to continue using the TV contract, we can cancel it at the regular end of the contract period.

Regards

Thomas 

[Krishnaupandey]

Hello Thomas,

The old contract was terminated as I have shifted to the new house and the Vodafone store made a new contract with the addition of TV contract saying that if I don't take TV connection then the internet cannot be given. I have never used the TV connection, and the contract is for 2 years like my internet contract. It will be huge amount for nothing for me. I request you to kindly terminate the TV contract now.

Thank you.

[Thomas]

Hi Krishnaupandey,

i can understand you there. What I can't understand, why haven't you contacted us before? The hardware has also not yet been sent back. It is not so easy to terminate the contract.

Regards

Thomas

[Krishnaupandey]

Hello Thomas,

It was said to me that I will not get any bill for 3-4 months as a Gift card for me. So I was never aware of these charges and never got any bill for the connection. For the hardware, I have received a Giga TV box which I have never connected but thought that it will be because I had to take the TV connection, also I could not totally understand what was written on the papers (due to language barrier) which came with the box so I had kept it as it was. When I received the first bill with details I immediately went to the shop and there I come to know the whole situation as I narrated you. I request you to please help me with this as being a student it will be too much expense for me. Thank you.

[Thomas]

Hi Krishnaupandey,

which I can't understand either. Why did you cancel HD Premium at the end of the test months when you didn't want the contract? Something seems to be wrong. Please send me a private message with your e-mail address which you use to communicate with us. I saw a discrepancy.

Regards

Thomas

[Krishnaupandey]

Hello Thomas,

That will be great if you could terminate the contract. Thank you so much for your help.

Regards,

Krishna

[Thomas]

Hi Krishnaupandey,

the contract is terminated, then please send back the Giga TV Box. You will also get a confirmation that the contract has been terminated.

Regards

Thomas

[Krishnaupandey]

Hello Thomas,

Thank you for your help. I'll post the Giga tv box. Thank you.

Regards,

Krishna Pandey