Incorrect Billing

[Internet9]

Hello,

I have taken a Cable Internet Contract with Vodafone on 25th May 2019. The Customer Number is XXX and the contract number is XXX.

The Cabel contract is for Euro Red Internet & Phone 200 Cable: Preis 1.-12. Monat nur 19,99 Euro, Download bis zu 200 Mbit/s und Upload bis zu 12 Mbit/s 12 Wochen. With this deal, I also received a Euro 100 (Gutschrift). This was an online deal with Vodafone. I notice that the deal is still online however now, it is with a Euro 120 (Gutschrift).

The consultant informed me that from this Euro 100 (Gutschrift), Euro 49,99 is for the installation at my apartment and the the remaining Euro 50,01 is for the first 2.5 months contract fee. This means that the first time that I should pay for the contract is end August. However, I noticed that Euro 24.49 was taken from my bank account  (26.06.2019).

All of this was recorded over the telphone however the consultant did not write the correct inforomation on the Vodafone system.

Could you please call me to help to resolve this billing error.

Thank you.

Kind regards,

Mivash XXX
Mobile: XXX

Edit: @Internet9 Remove Customer and personal Data. BG, Sebastian

[Internet9]

There was no misunderstanding from my side. I clarified all points with the Vodafone Sales Agent which, once again, can be heard on the voice recording. If there was any further questions that I had, I asked those questions to the Vodafone Sales Agent over the phone. All of this was recorded.

It is not my fault if the Vodafone Sales Agent got it wrong or if he is work "under supervision". You are selling a product and the terms and conditions are made clear by the person selling the product. In this case, the Vodafone Sales Agent. It is like you are buying a car for Euro 20 000 and once your receive the car, teh dealership charges you Euro 21 000.

Once again, please listen to the recording of the contract (i.e. the voice recroding). I am not going to leave this because I behaved in good faith and I was honest with my dealing with Vodafone. Now, when there is a problem, Vodafone refuses to investigate appropriately.

[Thomas]

Hi Internet9,

i assume the recording was made in German. You are absolutely sure that you understood everything that the colleague read out 100% correctly. If that is so, I can gladly pass it on for clarification.

Regards

Thomas

[Internet9]

The recording was first in English and then in German.

[Thomas]

Hi Internet9,

i had made a direct request to our complaint management. According to the feedback, the waiver of the provision fee and a one-time bonus of 50,- Euro were discussed and confirmed. So the same as it is stated in the order confirmation. Sorry but we can't do anything for you in this case.

Regards

Thomas