I am writing this post to the forum to resolve the matter of a false contract.
I called Vodafone customer service on the 25th of October to downgrade to 'Red Internet & Phone 32 Cable' for 29,99eur/month from my 'Red Internet & Phone 200 Cable' contract as was permitted by my original contract after one year of commitment. Upon calling, I was offered another contract for 50mbit/s speeds at 25eur/month for the duration of two years. I verbally agreed to those terms but to my disappointment, I received a different contract in the mail to which I did not agree to. The new contract states that for an additional two years, I have to pay 29,99eur/month for 50mbit/s speeds with some additional 'Siecherheitspaket' for 3,99eur/month that I never agreed to or wanted. I called customer service, yet again on the 10th of November, to try and resolve the matter and revert back to the 'Red Internet & Phone 32 Cable' for the remaining one year but was told that they cannot help me and to make a formal complaint online.
On the 11th of November, I contacted customer support online on the email address 'kabel-kundenservice@vodafone.com' and was yet again redirected to the forum section to somehow resol...
This is my formal request that you cancel my current contract that I DID NOT agree to and immediately put me on the 'Red Internet & Phone 32 Cable' contract at the price of 29,99/month ending in November of next year. I also request that you refund me the 32,25eur that you debited from my account on the 10th of November. I urge you to deal with this matter quickly, as you are liable in this case and the way it has been dealt with has been a big inconvenience for me.
Regards,
Luka Jarc
