Last year I have made contract with cable internet for Vodafone from Check24. My living address is XXX Nr. 62, Aachen, but by mistake I wrote a wrong address by XXX Nr. 60, Aachen for the first time, and I have informed Check24 and also send you an email for cancellation immediately, and made another one. But unfortunately, I just found out that I am working on two contracts with you simultaneously, with customer Nr.a and Nr. b.
The contract with Nr. a is mistake:
- I have informed you about the cancellation within 14 days.
- Afterwards I even don’t get the hardware (route), and I don’t receive any invoice messages, either email or post regarding the monthly payments. I found the mistake just because I checked my bank account few days ago...
- I have called you service center, and your colleague told me the account of Nr.a is in deactivated status at the beginning, but you charge me monthly since last year!
I try to contact through email, telephone ... but no so far can not get any response. Thanks.
Best regards
Xiao
