English speaking customer support

[agemagician]

I am a new fiber Optics cable customer and I have a problem and I can't find any English speaking customer service.

Could you please provide me with an English customer support hotline or email ?

[Thomas]

Hi agemagician,

the only way to get support in English is here in the community.

Regards

Thomas

[agemagician]

Ok, then I have to share my problem here.

I am a new Kable internet customer and I have 2 issues:

1. I have recevied the following email:

Lieber Ahmed Elnaggar, 

haben Sie eine andere Anschrift? Unter der uns bekannten Adresse konnten wir Ihnen Ihre Post leider nicht zustellen.

Unsere Bitte: Teilen Sie uns in den nächsten Tagen Ihre aktuelle Adresse mit. Sie erreichen uns kostenlos unter 0800 278 70 00 oder über unser Kontaktformular unter www.vodafone.de/kabelkontakt.

Vielen Dank.

Freundliche Grüße
Ihr Vodafone-Team

My mail address is correct as in my profile.

2. I have recevied one letter from you saying that I have to send a form for changing my internet provider.

However, you didn't send me this form. I have found it online and I fill it and send it back to you.

Could you please confirm if this issue is solved ?

[Thomas]

Hi agemagician,

the first point is not about the mail address but about your address. We couldn't deliver something by mail. The second one. We can only clarify this point after a look at your customer data. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[agemagician]

I have sent it to you and didn't receive a reply yet.

[Tina]

Good morning agemagician,

thanks for your PN.

We do not know why our letter couldn't be delivered. Your address is entered correctly.

So far we did not get the form. I sent you a new one by e-mail. Can you fill it out again and send it back?

Best regards

Tina