Hello, I was told I signed up for my contract a year ago that I could downgrade to the 100mbps plan after the introductory offer ended.I'm now being charged the full price for the 400mbps plan that I did not want in the first place. I've tried several times but when I log in to my account there is no option to choose the 100mbps plan. Would appreciate any help. Thank you.
Hello, thanks for your help with my issue. I received an email about the service change and in addition to the 100mbps plan it lists: 9,99 Euro Mobile & Euro-Flat Can you tell me what that is?
You get the Flat for free in the course of the GigaKombi. The amount will be credited immediately on the invoice.
if you have a mobile phone contract and an Internet & Phone tariff from us, you can combine these. In return you get the Mobile & Euro Flat. The combination is free of charge for you.
As already this is a phone flat you got from us for free, because you have the cable internet contract and a mobile phone contract. This so called GigaKombi includes this phone flat für the cable tariff and a discount on your monthly bill for you mobile phone bill
Please read the invoice properly: you get a full discount for this phone flat.
