Frage
Antwort
Lösung
am 09.02.2019 07:06
My package is not delivered by DHL as it's a commercial building and the company name was missing in the address.
How do I update the address and request for a re-delivery?
am 10.02.2019 15:05
Hello falcon11,
I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner) by private message. Please let me know here in the post when you have sent the message.
Regards Billy
am 10.02.2019 15:39
Hi Billy,
I have sent you a message.
Regards.
am 11.02.2019 17:04
Hi falcon 11,
we have forwarded your request to our logistics department. They will then take care of reshipping the device to your company address.
Regards
Stephan
13.02.2019 14:01 - bearbeitet 13.02.2019 14:02
Hi Stephan,
I wanted to know if there's an update on the delivery. The packet has been retuned back to Vodafone by DHL.
Best regards.
am 15.02.2019 07:20
Hi Tanay,
the shipment took place yesterday. The hardware should be delivered within the next days.
Regards
Thomas