DHL Package not delivered
falcon11
Smart-Analyzer
Smart-Analyzer

My package is not delivered by DHL as it's a commercial building and the company name was missing in the address.

How do I update the address and request for a re-delivery?

5 Antworten 5
Billy
Moderator:in
Moderator:in

Hello falcon11,

 

I'd like to take a look at it. Please send me your customer information (customer number, name, address and date of birth of the contract owner)  by private message. Please let me know here in the post when you have sent the message.

 

Regards Billy

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Hi Billy,

I have sent you a message.

Regards.

Stephan
Moderator:in
Moderator:in

Hi falcon 11,

 

we have forwarded your request to our logistics department. They will then take care of reshipping the device to your company address.

 

Regards

Stephan

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Hi Stephan,

I wanted to know if there's an update on the delivery. The packet has been retuned back to Vodafone by DHL. 

Best regards.

Thomas
Moderator:in
Moderator:in

Hi Tanay,

 

the shipment took place yesterday. The hardware should be delivered within the next days.  

 

Regards

Thomas

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