Contract is not yet terminated

[Saravana_Raja]

Hi Sir/Madam,

I have raised a request to terminate my cable internet connection from vodafone.  Looks like after being telling them from long time there is no updates.   I see this month they have charged me 70 euros, i dont know for what purpose it is charged.

I have told to terminate my internet connection from 31/ March /2020.   But still i have not got any respone and when should i return the device back to vodafone ?

My customer number:  XXXXXXXXXX

Please tell me how can i resolve my issue.

Thanks a lot in advance !!

Edit: @Saravana_Raja Customer number removed. Please do not post any personal data publicly. Best regards Kurtler

[etsatsina]

I have the same issue, I couldn't cancel my contract since october, I don't use internet at all since then and don't use mobile. I am paying extra 6 month and now I also need to pay penitance fee cause nobody follow up? Plus my bill continue increasing and i don't even know why! That's pure *.

Edited to forum rules. 

Your thread is here. MS

[Tina]

Hello Saravana_Raja,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

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Write a short reply here afterwards.

Best regards

Tina