Contract cancellation - Moving out of Germany

[gbmishra]

Hello,

I am a Vodafone Internet customer for about 1.5 years now (Red Internet and Phone 32 Cable). I will be moving out of Germany by the end of May and therefore I would like to cancel my contract.

Could you please help?

Thank you

Gagan

[Grit]

Hello gbmishra,

how exactly can we help you? Have you already reported your move somewhere? Or do you just want information on what to do?

Tell us more so that we know how we can help you.

Regards

Grit

[gbmishra]

Hi,

Sorry for the delayed reply.

I am moving out of Germany in last week of May. I want to know what is the procedure for the closure of contract.

1. Do I have to return the router? If yes, to which address?

2. How much will I have to pay as final settlement? Since I will be moving out of the country, how do I get the communication about the final settlement and how to pay and in which account?

3. Do you need any additional documents for the contract closure?

Thank you

[Stephan]

Hi gbmishra,

yes you have the router back. The address is

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

For the rest, please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[gbmishra]

Hi Stephan,

I have sent you a private message with the requested details.

Thank you

[Thomas]

Hi gbmishra,

can you please tell us the exact day of the move?

Regards

Thomas

[gbmishra]

Hi,

The exact date of move is 27th May 2019.

Thank you

[Thomas]

Hi gbmishra,

the cancellation has been processed and you will receive a confirmation.

Regards

Thomas

[gbmishra]

Hi,

Since we are in the process of moving out the the country, we will be closing our bank accounts. it will great if you can send us the final invoice of entire amount due for us to transfer. For that  we please tell us the bank details and transfer reference details.Also, we want you to please cancel the SEPA mandate. 

Regards,

Gagan

[Thomas]

Hi gbmishra,

the last invoice will only be issued at the end of the contract. You can transfer the monthly basic fees until 25.08.2019 at once. Use our bank account DE13 3807 0059 0045 3357 00 and indicate the customer number in the purpose of use.

Regards

Thomas