Cable modem reboots every day

[nkultashev]

I have a problem with my cable modem. Almost every day it reboots one or more times.

Shall I replace a modem?

Please help.

[Manu]

Hi nkultashev,

Can you please give us more info?

When does the modem reboot? Does it turn off completely?

Since when does this happen?

Which modem do you have?

Best Regards, Manu

[nkultashev]

Thank you for your answer, Manu.

And sorry for a long delay...

When does the modem reboot? Does it turn off completely?

It can reboot at any time. I don't see any regularity. The modem does not turns off, but just reboots.

Sometimes it can reboot many times in a row at an interval of 10-15 minutes.

Since when does this happen?

Started few weeks ago. I can't tell the exact date.

Which modem do you have?

Model No: TG3442DE

Thank you, Nick

[Manu]

Hi Nick,

please send me your name, address, date of birth and customer number in a PM. I like to look at the connection.

Please let me know again when the message is out.

Best Regards, Manu

[nkultashev]

Manu,

I have send a private note to you.

BTW, I don't have reboots for last few days (nothing was changed in the modem config).

[Manu]

Hi nkultashev,

Thanks for your message.

At the moment everything looks ok so far, only one downstream channel has a too low level.

You said there have been no reboots lately. Do you want to watch it over the weekend? Maybe it was just a temporary disturbance.

Best Regards, Manu

[nkultashev]

Manu,

I hope it was a temporary disturbance. I will update the thread if I'll notice new reboots.

Thank you for help.

Nick

[Manu]

Hi nkultashev,

ok, let's watch this for a week and you'll let me know.

Have a nice weekend.

Best Regards, Manu