Wlan KabelRouter 2.4 ghz stopped working

[Sergio39]

Hi there

Since thursday my router (KabelRouter) stopped broadcasting signal on 2.4 Ghz. It works on 5 Ghz only. I have two laptops and one mobile phone without internet anymore. I tried unplugging the router several times, also removing known networks from mobile and laptops and rebooting them, but they just can not find the SSID. Also tried to change the channel for 2.4 Ghz, in case there were signal problems on that channel, but the router always keep using channel 1. 

Looking at the router status I also realized it was restarted some hours before I noticed the 2,4 Ghz network stopped working, and I did do that, so I guess there was firmware update ? 

Kind Regards

Sergio 

[Steffi]

Hello Sergio39,

I've set up an exchange. In the package of the new device, you will find a return slip for the old device. Just send it back to us within 14 days.

Regards

Steffi

[Sergio39]

Thank you Steffi

We are going on holidays on friday, hopefully it arrives earlier. Otherwise we will send the old one back on January 8th, Hope that is ok. 

BR

Sergio 

[Steffi]

Hello Sergio39,

it's okay if you return the device to us after your vacation.  

Regards

Steffi