FAST SAGECOM 5460 switching off/failing

[matt7]

Hi,

I have a problem with my FAST SAGECOM 5460.  After restarting, i can use the internet for about 5 minutes before the device shuts off  (no lights on at all).  What is the quickest way to get a replacement?

[ERFD]

Hello matt7,

after 5 minutes the box switches off completely and all LEDs go out? Have you tried a factory reset?

Best regards Fred

[matt7]

Hi Fred, 

All LEDs go off. I can reset the power switch and it comes back for a few minutes, I can connect via wifi etc, but it keeps powering off, and I can no longer connect. 

[matt7]

I can try a factory reset when I get home this abend if you think it might help

[matt7]

Hi,

the factory reset seems to have fixed the issue, thanks!

[matt7]

Unfortunately it has now happened again, even after multiple resets.

[Claudia]

Hello matt7,

you may try and replace the coaxial cable to see if that helps. Which federal state do you live in?

Kind regards,

Claudia

[matt7]

I'm in Berlin. I've already re-connected all the cables, and it was working fine until a few days ago so I don't think thats the problem.

[Claudia]

Hello matt7,

okay, I would like to check your access then. Please send me a private message that contains your full address, the customer number and the date of birth of the contractual partner. Reply here in this thread afterwards.

Kind regards,

Claudia

[matt7]

Hi Claudia,

PM sent,

many thanks