Router is kaputt, need a new one shipped

[lucio7]

Hi all,

Unluckily the wi-fi is gone since yesterday.

It works for my neighbors though and the hotpost also works.

The router blinks red and I did all the standard procedure (switching on and off, wifi on and off, and modem reset).

Still doesn't work.

It already happened and last time I had to ship the other router back (hopefully not this time).

Can you please send a new router ASAP, I need wifi for work and it's a major hustle for me.

P.S.:
I wrote on WhatsApp as well but since this morning I didn't get an answer.
Tobi wasn't of great help either.

Kabel Kundenummer: 

Edit: @lucio7  Customer number removed. Best regards Kurtler

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[RobertP]

you don't need a new router you need a technican - red led blinks means no signal is coming from the outlet 

wait for an answer in WhatsApp 

[lucio7]

Oh I see, I was wondering indeed if Vodafone support may still be active here.

Thank you both, it's tough without internet these days lol, but you were both helpful! 🙏