FAST SAGECOM 5460 switching off/failing

[matt7]

Hi,

I have a problem with my FAST SAGECOM 5460.  After restarting, i can use the internet for about 5 minutes before the device shuts off  (no lights on at all).  What is the quickest way to get a replacement?

[ERFD]

Hello matt7,

with the neighbors in the house the modems have no breaks. Can we send you a technician to check your connection? The colleague needs access to the house distribution system.

Best regards Fred

[matt7]

Sure, but I'm not sure why the connection would cause the all the LED including power light to turn off 

[Martin59]

Hello matt7,

if the technicians find out that the router is defective, the colleagues will replace it on site.

Furthermore, they can check the line and correct any errors immediately.

Best regards, Martin

[matt7]

great, how can I arrange a technician visit?

[pRo-Marco · Accepted solution]

Hi matt7,

the technician has been assigned and is still calling you to make an appointment.

Kind regards

Marco

[matt7]

thank you! technician was super nice and fixed the problem (defective router) quickly

[Martin59]

Hello matt7,

thank you for your feedback.

Since the solution has already been markedy here, I'll close this post.

If you have further questions or concerns, please feel free to post a new one.

Many greetings, Martin