internet contract - payment

[Maki84]

when signing the contract I was informed that I will pay 19.99 € per month currently my last bill was at 51 euros why?

Edit: @Maki84 Board adapted

[andreasabaad]

The individual items are still on the bill! We can not know why your bill is higher than expected!

[Grit]

Hello Maki84,

take a look at the bill, there are the individual positions on it. If it is a new contract, then, for example, provision costs can be the cause. Or you have incurred connection costs when making a call. There are several possibilities. Please check the bill more carefully.

Regards

Grit

[Maki84]

I can leave Why I pay two bills for Vodafone and Vodafone cable, a representative told me that one contract will be automatically closed

[Grit]

Hello Maki84,

do you still have a Vodafone DSL contract? If so, didn't you cancel it by giving your cable customer number?

Regards
Grit

[Maki84]

gave the customer number during signing the contract.

[Maki84]

What do I have to do to not pay for two subscriptions?

[Kira]

Hi Maki84,

without knowing your customer data, there is no way to answer your question correctly.

Please send us a private message with both customer-numbers and your customer password and then we will have a closer look at this 🙂

Best regards

Kira

[Maki84]

I sent you a message