Technician appointment

[PreetiGupta]

Hello,

I took the vodafone DSL contract. after waiting for 1 month i got the technician appointment who was suppose to come todaz and fix it. He came but left without informing.Now i got the message that i need to book another appointment. I would like to know why i need to do so.

My customer number is ***.... can anzbody help me ...

its really frustrating ...

Edit: Verschoben aus "Feedback" @PreetiGupta  (Moved from "Feedback" board)

EDIT 2: customer number deleted

[Jens-K]

Hi PreetiGupta,

welcome to the Vodafone Community!

I had a look into the technician's report. He told us that he was not able to access the house connection (APL).

This is usually in the basement. Your landlord or caretaker should have the key if you don't have it.

Please make sure that the APL is accessible and call us again for another appointment.

You also can send me a private message with your desired date. Please note that we require a minimum lead time of 5 business days. I will probably not be able to process your message until tomorrow.

Best regards,

Jens

[PreetiGupta]

It is strange.He should have asked me or told me.I could have helped it out. 

This is really frustrating as without informing  technician left. I had been waiting for a month to get the internet and now have to take another appointment. He cant just leave if he dont finds it. He can ask us. The previous tenant was laready having vodafone connection. I already know where in house it needs to be connected.

Do i need to pay for another appointment, if this is the case i do not want the contract with vodafone and please tak ethe router back.

[Jens-K]

Hi PreetiGupta,

the technician told us that he was not able to access the APL. So we will be charged for the appointment.

If you ordered the connection online or via phone you can cancel within 14 days.

Otherwise please contact us in order to make a new appointment.

Regards,

Jens