Cable contract immediate cancellation

[MichaelBarakat]

Dear Sir or Madam,

I am writing to follow up on a critical issue with my cable internet service. For the past two days, I have experienced a complete loss of internet connectivity, with no signal. This comes after several months of consistently poor service quality, which prompted me to create a ticket to solve this problem.

A technician visited my apartment today but was unable to resolve the issue. He explained that the building's wiring requires a complete replacement due to the age of the cables—a process that will take several weeks and requires building management approval.

Given the poor service, I submitted a cancellation request for my contract two days ago, which I understand typically requires a one-month notice period. However, considering that I am currently without service while paying €50 per month, I kindly request that you accelerate the cancellation and process it immediately.

Additionally, I would like to request a refund for the period during which the service was unavailable.

Thank you for your understanding.

Best regards

[andreasabaad]

Hier im reinen Kunden helfen Kunden Forum kann dir dabei niemand helfen. Wende dich damit bitte an den Service!

[MichaelBarakat]

Thanks for the information. I tried to call many times, they do not answer. I started a service chat, with no answer. 

[reneromann]

Vodafone is not liable for the cables in your building - it's only up to the landlord to execute all of the necessary work.

Therefor Vodafone won't accept your premature immediate cancellation.

The only thing you might do is to check if you can lower your rent as the in house cabling is part of your rental agreement (same as water pipes, heating and eletrical lines) and thus that the landlord will either lower your rent permanently (without fixing the issue) -or- that he will start fixing it immediately...