Modem Can't Find Internet Connection

[Anna6859]

For the past 24 hours, my internet modem has been flashing green, signialing that it can't connect to the internet. 

I have restarted several times. Can you please help diagnose? 

Thanks!

[Norman]

Hi Anna6859,

sorry for your issue.

Please send me a pm with the following data:

1) Your customer or phone number

2) Your customer password for authorization

3) Your current mobile number

I'll check your landline and will be back to you asap.

Best regards,

Norman

[Anna6859]

Hello,

I still have not received support for this problem after visiting a store, calling customer service, and reaching out on this portal. 

I will be ending my Vodafone subscription this evening if I do not hear from someone by 19:00 CET. 

Please feel free to reach out via email or telephone (both of which I have PMd to @Norman)

Thanks,

Anna

[Norman]

Hi Anna6859,

thx for your privat message. I've checked your account. As I can see there is an open ticket since yesterday. You'll get a response from my technical collegues asap.

Best regards,

Norman

[Anna6859]

Hello,

This issue has gone unresolved for 5 days. 

I have called Vodafone customer service several times and have twice been hung up on because I asked if the customer service representative speaks english. 

All that's been done so far is our modem has been checked and reset remotely. We desperately need someone to come check on the modem and connection today. We believe the modem is broken and needs to be replaced, that's all. 

How can we ensure we have someone check the connection in person today? 

Anna