Modem Can't Find Internet Connection

[Anna6859]

For the past 24 hours, my internet modem has been flashing green, signialing that it can't connect to the internet. 

I have restarted several times. Can you please help diagnose? 

Thanks!

[Gelöschter User]

Which modem do you have?

[Anna6859]

EasyBox 804

[Gelöschter User]

The easybox has got serveral internal diagnostic systems.

1. "automatic diagnosis"

2. "Ping"

3. "Trace Route"

4. "event log"

Can you make screenshots and publish it here? It would be very helpful to search for the possible error.

[Anna6859]

These are the pages where we're being directed. Should we be looking elsewhere for the information?

[Gelöschter User]

No problem. Either your easy box is broken or there is a line failure at your connection I guess.

Pleas wait until a moderator takes care of your problem. 

[Anna6859]

Thank you. Any update? Will the presenter be able to replace the modem? 

Thanks,

Anna

[Anna6859]

Hello,

Anything we can do to regain internet connect? Since we have paid for it this month, I would like to ensure it's back up and running this evening. Should we visit a Vodafone store? 

thanks,

Anna

[Anna6859]

Who can I reach out to to resolve this? We now have been without internet for 2 days, even though we've already paid in advance for this month. Please let me know, otherwise, I will start to look at other service providers. 

[Gelöschter User]

If you wish you can use the contact form below.

https://www.vodafone.de/contact/rf/contactform.jsp

Choose "Nein, ich habe eine andere Frage zu einem bestehenden Vertrag/Produkt."

On the next side choose "Einschränkung" > "Telefonieren und Surfen nicht möglich" > "DSL" and fill in the "Erklärung". Send it back to Vodafone and you will get an answer "a.s.a.p."