Contract cancellation due to moving countries - website is not working

[Joana_Xavier]

Hi,

I am moving countries in the end of November and therefore I need to cancel my contract. When I follow the instructions on your website, I only get endless spinning wheels and nothing advances (this is independent of the browser I use, I tried Mozilla and Firefox).

Can you please process my cancellation through here. I can PM you the details.

Best wishes,

Joana Xavier

[Andre]

Hey Joana_Xavier,

i'm sorry to hear that you are leaving germany.
We are happy to help. Are you using internet via DSL or cable?

Cheers,
Andre

[Joana_Xavier]

hi @Andre . thank you. I'm sorry for the delay, I did not get an email notification that I had a reply, and this forum is extremelly hard to navigate.

I am using DSL, Classic Paket 50000.

[Joana_Xavier]

Update: I went to a Vodafone Store and they said they also cannot process the cancelation there!!

I am starting to consider issuing a formal complaint with a German authority. Please help!

[DanyG]

Hi Joana_Xavier,

I'm really sorry that there wasn't help for you at all. Can you please send me a private message with your customer number and password (alternatively name, address and birth date of the contract owner)?

I think, we can clarify the situation shortly.

BR,

Dany