To whom it may concern,
I was charged 59€ for "fehlgeschlagener Techniker-Einsatz" in April, which I should not pay. I have used the contact form three times to explain everything but your response was disappointing.
- 1st contact form was sent on 24 April 2018 and the feedback was received on April 25. However, the feedback was not satisfying.
- 2nd contact form was sent on 25 April 2018. I explained more details. But I only received the automaically sent confirmation Email. No answer from Vodafone yet.
- 3rd contact form was sent on 07 May 2018. I explained that since I did not receive any response, I asked the bank to cancel the transaction. I hope the problem can be solved as soon as possible. But this time I did not even get the confirmation Email.
I do not know why your contact form does not work for me now. I can tell the whole story here again.
I ordered a contract in Feb., and the 1st appointment with Techniker was arranged on 20 March between 8:00 to 13:00. I got up at 7:00 am and stayed at home waiting for the Techniker. At 09:36 I received a SMS from Vodafone, saying "Ihren Vodafone-Anschluss konnten wir heute leider nicht für Sie anschalten.Wählen Sie bitte einen neuen Termin". It did not explain why you could not activate the internet connection, so I thought the Techniker would not come. I called Vodafone immediately, telling that the techniker would not come and I needed a new appointment. Your colleague told me that the techniker said he could not access the APL, that was the reason why the internet could not be activated. I told your colleague immediately that the techniker did not come and I did not get any call. Your colleague said she could not do anything but make a new appointment for me.
Here, I will prove that the Techniker lied. According to the documents Vodafone sent me, Vodafone will charge me 59€ if " der Techniker soll Sie am Tag der Anschaltung nicht zu hause antreffen oder der Hausanschluss(APL) nicht zugängig sein". So there are two possibilities. 1: I was not at home, the techniker did not meet me. 2: I was at home, the techniker came but he could not access to the APL (the basement was locked). Your colleague told me that Vodafone charged me this fee because the Techniker told Vodafone that he could not access the APL. In another word, the Techniker meant that he met me but the basement was locked, so he could not access the APL. But he did not know that the basement does not have a separate door. If he came, and I opened the door of the house for him, he could definitely open the grey box (APL) with his own key. If Vodafone need any evidence, I could ask my landlord to provide the building plan.
By the way, the techniker did not show up at the second appointment and lied again.
I have written three contact forms and also called Vodafone many times. And here I explained again. If Vodafone insists on charging me this fee and you could not prove that it was my fault that the techniker could not access the APL, I will ask a lawyer to help solving the problem.
Regards,
Jing
