Dear Vodafone Customer Care,
I am writing to raise a formal complaint about ongoing instability on my GigaZuhause 1000 Kabel connection. For several months I have been experiencing short, repeated disconnections: the connection drops for a few seconds up to hours, returns, and then drops again. This happens many times a day. As I frequently work from home, these interruptions are unacceptable and disrupt my work.
I have already tried to contact your customer service by phone and via WhatsApp. After several attempts I finally reached an English-speaking agent who opened a technical ticket and told me a technician would contact me. No one has contacted me, and the problem persists.
What I am requesting:
- Immediate diagnosis and a confirmed appointment window with a field technician.
- Written confirmation of the root cause and the remediation plan.
- A service credit for the prolonged degradation.
- A single point of contact / escalation path until the issue is fully resolved.
Please confirm receipt of this complaint and provide a written response. If you need further information (e.g., modem logs), let me know and I will provide it.
Kind regards,
