Technik Never come

[Wh5]

Hello,

I have booked Vodafone DSL for about one month. I got the router but the Technik did not come at all. At first, 27.08 the Technik told me he went to the wrong place and I need to make an appointment again. So I talked with your customer service via WhatsApp and booked 05.09 another appointment. Again, the Technik didn’t show up. So I asked again, you told me because it has some problems with telecom didn’t confirm and  help me to make a complaint for that to telecom. Now I got no reply from you, and it has been one month for me to not having any internet. I simply doesn’t understand is it that difficult to do it? Or you don’t care the customers as long as they signed the contract?

[R4mona]

Hi @Wh5,

Thank you so much for sharing your experience . We’re really sorry to hear how frustrating this has been. 😞

We completely understand your disappointment, and we want to assure you that your concern matters. You’ve already done a great job by contacting customer service, rescheduling appointments, and even filing a complaint. Now, to move forward, here are a few things you can still do: You can reach out to us again via WhatsApp. We’re always happy to help there. It’s fast, personal, and allows us to look directly into your case and escalate it if needed. If the delay has caused you inconvenience, you may also ask about a compensation or credit for the time without service. And if things still don’t improve, it’s worth checking your contractual options, including the possibility of a special cancellation due to non-fulfillment.

We truly care about our customers and want to make this right. Please give us another chance to fix this – we’re here for you and ready to help. 💬✨

Kind regards,
R4mona