Cancellation of vodafone contract due to moving out of Germany

[nhatruong306]

I moved out of Germany before my contract ended. I have received the deregistration confirmation from city hall.

I would like to cancel my contract now. I also sent back the router. Would you please let me know how to do it? 

Thank you very much.

Best regards,

Truong

[Mav1976]

Hi @nhatruong306,

Please send a termination to Vodafone (either via contact form or as registered letter with return receipt). In your termination you should write that you will leave Germany and refer to the German law TKG §46, 8.
Send also a copy of your deregistration confirmation with your termination

Note: You have to pay 3 further month from leaving date.

[nhatruong306]

Hi Mav1976,

I sent the termination to Vodafone on 05.01.2019 but I have not received any confirmation. Would you please let me know what I should do?

Truong

[Kira]

Hi nhatruong306,

please be patient.

Sometimes it takes a little time for an answer to come.

If you don´t receive any confirmation within the next week, you are welcome to return here.

Best regards

Kira